Love it at Fit City! Great staff! Great gym members!
I joined Fit City back in October, the 3rd to be specific. My experience at first was great. Tara was the one who got me all set up, gave me a tour, the usual when joining a gym. I found myself going in everyday at odd hours but my key card worked with no problems and Tara was almost always there. After the 1st week the treadmills became an issue for me. Only one of the three of them worked, on one: the belt skipped making anyone using it at risk of falling especially if going fast, and the other one: had the front hood off so it clearly was out of commission. One morning I went in around 5:45am and the only operating treadmill available was being used by another member, and this was not the 1st time so I was more than irritated by this point. She does have other cardio machines, but the bikes were hard to adjust I was either way too close or way too far, and I hate ellipticals, so that wasn't an option for me. Since I only used the treadmills and the weights I found it to be a waste of my time to continue my membership. I did however consider that it was newly opened so they'd be going through some kinks so I should be patient. Close to the end of the month I had some family issues and unfortunately ended up having to cancel my membership anyway. I've been in constant contact with Tara once I noticed the money was withdrawn from my account (Nov.3rd). Its Dec. 16th and I still not have received my refund. I've been calling and calling and nothing. Every time I talk to Tara its the same response, "it takes time, its out of my hands, it could be 2-3 weeks in business days." So since Tara is now no longer taking my calls and hasn't gotten back to me, I'm writing this review. The amount of money may be small to her but even if it was a dollar and you give your word as a business woman that you will refund that amount, then that's what should be done. Tara has made it very clear that she'll love to take your money but when she has to give it back its done (or should I say not done) with the same enthusiasm. As I haven't been back in there since the end of Oct. I'm not sure if things with machines have gotten better but I wouldn't recommend anyway join this gym. When working in business one has to be conscious of how they treat others, and my problem may be little to you but its not little to me. If I could give a 0 star rating I would.
FitCity is a great gym that can offer something for everyone no matter what your fitness level. Tara has worked with me to improve my eating habits and my training goals and after 3 months I've seen a lot of improvement in myself. The classes are awesome too! Challenging, and fun I never thought I would be a gym goer but Tara and the FitCity community changed my mind. The whole FitCity environment is amazing.
I have been going to FitCity for over 2 years now. FitCity is an amazing gym. The staff is helpful and supportive of your fitness journey. They will take the time to listen and assist you in correct use of the equipment and proper positions in group classes. The owner is very approachable and will answer any questions or concerns you might have in finding the right workout routine. All of the classes are designed for every skill level and modifications moves are always given. The environment is always pleasant and friendly. You never get bored with the variety of classes on the schedule.
Normally, I never write reviews, but seeing this one review shocked me. I joined fit city in September and whenever there was a problem Tara has fixed it as soon as possible. I am sorry the previous member had a bad experience but being a member now I can say the customer service is truly great and Tara has been beyond fair to both me and my friend who is also a member.
Fitcity is a US Gym based in Queensbury, New York. Fitcity is located at 959 U.S. 9, Queensbury, NY 12804, USA.
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